NCC Introduces Comprehensive Measures to Safeguard Telecom Consumers’ Rights
In a bid to empower consumers and ensure their rights are protected in Nigeria’s telecom sector, the Nigerian Communications Commission (NCC) has rolled out a series of initiatives and channels for lodging complaints. These include the Consumer Portal, email, social media accounts, and physical submission points across strategic locations.
To combat the menace of unsolicited messages and nuisance calls, the introduction of the Do-Not-Disturb (DND) 2442 Short Code in 2016 enables consumers to opt for full or partial DND services conveniently via SMS.
The implementation of Mobile Number Portability (MNP) offers consumers the flexibility to switch networks without changing their phone numbers, fostering competition and choice in the telecom market.
Moreover, the NCC has intensified efforts to safeguard telecom infrastructure by collaborating with law enforcement agencies, while also cracking down on the illegal sale and purchase of pre-registered SIM cards.
To enhance consumer experience, directives have been issued mandating service providers to implement data rollover, ensuring that unused data is carried over upon renewal within specified time frames.
Additionally, the introduction of Harmonized Short Codes (HSC) streamlines access to telecom services across all networks, promoting convenience and standardization for Nigeria’s over 224 million active mobile telephone lines.
Through these multifaceted measures, the NCC continues to champion consumer rights, resolution, and awareness in the dynamic landscape of Nigeria’s telecommunications sector.
